What countries do you ship to?
Answer : We ship our products in the U.S and overseas. Most shipments within the United States will take 7 days (Standard).

Update: International delivery dates will vary depending on location. For more information on international shipping, please see our Shipping & Delivery page.
What is your return policy?
Answer : We provide a 30-Day Money Back Guarantee if: (a) the product is damaged upon delivery; (b) defective upon use; (c) not as described on the website for both US and International orders.

For changed of mind reason, orders can still be returned within 30 days of purchase, however, the return shipping will be handled by the customer. The product should be unopened and in the original packaging. Once the product has returned to us, we will process a full refund.

For cancellation after shipping, customer needs to refuse delivery and inform the carrier to return the package to sender. We will process a full refund once the product has returned to us.
My product arrived broken, malfunctioning, or defective. What do I do?
Answer :
If your product arrived broken, malfunctioning or defective, please contact us at support@krasr.com for the warranty information.
Can I cancel or change my order?
Answer :
Additions, changes and cancellations to your order can be made at any time prior to shipment. If you need to make a change, addition or cancel your order, please contact support as soon as possible. If the item has already shipped, we won't be able to cancel the order or make a change until you receive the item. In that case, you will have to file a return to get a refund or change your order. You can also refuse the delivery of the item and instruct the carrier to return the package to sender. We will issue a refund once the package reached our warehouse.
Are your products safe?
Answer :
Yes, our products are tested to be safe for their respective use. All of our products are manufactured in FDA approved facilities.
Generally, our products are ideal for most type of skin. For sensitive skin or has previous case of any skin condition, please consult a skin expert first before using any of our product.
Effect of using any skin product or treatment without prior consultation is a sole responsibility of the user.
Who are your products NOT recommended for?
Answer :
Our products are not recommended for children under 13 years of age or women who are pregnant or nursing. We also do not recommend our products for people with braces.
How long do I need to use your products to see results?
Answer :
Exact instructions for each product are provided on the product page and come with your purchase. We recommend 7-10 days of consecutive use for best results.
Will I feel any sensitivity or irritation using your products?
People who use our products and follow the instructions rarely experience discomfort or sensitivity. However, if sensitivity or discomfort does occur, we suggest with waiting 24 hours before using the products again and using more gently. For those that do have discomfort, please note that it is only temporary and does not require medical treatment. If severe reactions occur, please contact a doctor immediately.

Generally, our products are ideal for most type of skin. For sensitive skin or has previous case of any skin condition, please consult a skin expert first before using any of our product.
Effect of using any skin product or treatment without prior consultation is a sole responsibility of the user.